A specialized BMW and MINI service: diagnostics, repair, chip tuning, upfitting, and a 6-month warranty with no mileage limit. We ran a requirements analysis, kept the brand's existing colors, and rebuilt the site on React + Next.js, plus added a bot that sends managers every inquiry from the previous day.



DSC Service already had a website, but poor UI/UX and technical bugs did more harm than good: customers got lost on the pages, and some inquiries never even reached the managers.
The client’s ask was direct: “Our site is hard to use, and it’s costing us customers.”
Behind that were a few connected problems:
We didn’t start with design — we started by understanding how the owner and managers handle customer inquiries day to day.
Requirements analysis. We talked with DSC Service’s owner and managers to understand how inquiries were actually handled, which pages mattered most to customers, and where requests were falling through the cracks.
UI/UX design. We kept the brand’s existing colors but rebuilt the site structure and navigation so the contact form is obvious and reachable from any page.
Built on React + Next.js. Instead of the old, unstable setup, we built the site on React and Next.js — a modern, fast and reliable stack.
An inquiry bot. So no request would ever go unnoticed again, we built a bot that sends managers every inquiry from the previous day — the team sees the full list first thing each morning, even if something was missed in real time.
We closed the full loop: from talking to the client's team to a new site and a process that guarantees no inquiry gets lost.
Interviews with the owner and managers, and an analysis of how customer inquiries were actually handled and where they were getting lost.
A new design in the brand's existing colors, clear navigation, and a contact form reachable from every page.
Full site build on React + Next.js, replacing the old, unstable setup.
Automatically sends managers every inquiry from the previous day, so no request goes unnoticed.
DSC Service got a reliable site and a process that guarantees no customer inquiry goes unnoticed.